Toiyabe has been experiencing a high number of no show and/or failed appointments in most of our departments. When our patients do not show or cancel their appointments without sufficient warning, it prevents others from being seen and receiving timely care. In our effort to get the no show/failed appointments under control, we will be implementing a no show/failed appointment policy in the near future. Our hope is to shorten the wait time patients have to get an appointment.

We understand that circumstances arise unexpectedly that may prevent a patient from cancelling in a timely manner. We ask that if you know you cannot keep your scheduled appointment that you give us a 24 hour notice. This allows us to use that time for others who may need to be seen. If for some reason you cannot give us 24 hours and find on the day of your appointment you cannot make it, call us before your scheduled appointment to cancel and/or re-schedule.

The Toiyabe Board of Directors supports and approves the implementation of a new no show/failed appointment policy for all Toiyabe clinics and departments.

The most important patient information from the new policy is as follows:

Patients who fail to keep a scheduled appointment without notifying the office before an appointment, or who arrive more than 10 minutes late to an appointment, will be recorded as a no-show.

Patients recording two no-shows within a six-month period will not be allowed to make another scheduled appointment for six-months unless a $50.00 no-show service fee is paid.

If the no-show service fee is paid, the patient’s no-show record is cleared and the patient may schedule appointments as usual.

Note: Regardless of no-show status, patients may always be seen for emergency care according to the established emergency appointment policy or as recommended by the triage nurse.

Patients are requested to cancel appointments as early as possible, preferably no later than 24 hours before the appointment. However, patients can avoid no-shows by canceling appointments any time before the scheduled appointment time with the appropriate department.

The entire no show/failed appointment policy will be published and shared with all patients and families within the next couple of months and prior to the implementation date of Tuesday, August 1, 2017.

We appreciate all of our patients and our goal is to offer the best possible care.

If you cannot keep your scheduled appointment, please call with 24 hours notice to cancel your appointment, or as soon as you know you will be unable to make it. You can find a list of all department phone numbers on our website here.

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